New blood in the boardroom
Many Clubs at this time of the year are preparing for their AGMs or amidst a wave of new directors entering the scene. While new
John Dickson
March 13, 2019
Successful venues start with customer experience
SUCCESSFUL VENUES START WITH CUSTOMER EXPERIENCE What sets your venue apart from others in the local area? It’s not the machines, the carpet design or
Kevin Perrow
February 14, 2019
Are ‘more bums on seats’ hitting your bottom line?
By Samantha Litfin | Marketing Consultant The rationalisation of ‘more bums on seats’ is touted as a great justification for spending more marketing dollars. After
Kevin Perrow
January 16, 2019
Get on the road to strategic planning success
With 2019 underway, it’s a great time to take stock, revisit the vision and set the strategic direction for your venue. The beginning of a
John Dickson
January 16, 2019
Venue red flags: Signs you need to look out for
Most of us in the Club industry have not only seen Clubs close their doors, but are also very aware of some venues in our
John Dickson
July 12, 2018
The Annual DWS Salary and Recruitment Report – 2017/18
For the first time in a few years, there appears to be some minor increases occurring in club salaries despite the overall Australian stagnant salary
John Dickson
June 1, 2018
8 Tips to Building Your Own Championship Team
By John Dickson | Chairman There’s no doubt that Australia has produced some legendary sports teams and players over the years. Speaking of legendary players,
John Dickson
April 16, 2018
From John Dickson's Desk
By John Dickson | Chairman I was relaxing over the Easter weekend, reading the Courier Mail (perhaps my first mistake) with my feet up on
John Dickson
April 9, 2018
5 key metrics to keep your Club in peak shape
Businesses are defined by a series of key numbers that are focal to the health of the business. Top line numbers like Revenue and Costs
Kevin Perrow
February 16, 2018
Is your loyalty program reaching boiling point?
The parable of the boiling frog is an apt description of many Loyalty Programs in Clubs at the moment. Over time, you cease questioning its
Kevin Perrow
January 12, 2018
