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Corporate Governance: More Than Just Rules
In the 2021 Bergin Inquiry into Crown Resorts, Commissioner Bergin described corporate governance as “the internal structure by which a company operates and remains accountable
WHS Management – Positive Duty
All businesses now have a positive duty to eliminate, as far as possible, the following behaviour from occurring in a work context or in connection
The Power of Reviews: Why Community Clubs Must Keep Their Online Reputation Strong
In today’s competitive hospitality landscape, online reviews can make or break a venue—especially for community clubs. With tight household budgets and more discerning customers, people
What we can learn from The Star experience
The Star Entertainment Group’s challenges have dominated headlines, sparking critical discussions across the hospitality industry. But beyond the headlines, what can we, as marketers, learn
Data to support a practical gaming strategy
There is so much gaming data at our fingertips these days that it’s easy to get bogged down in the details and miss the bigger
Why would you take the risk?
Recruiting can be time-consuming and costly, especially if you make the wrong hiring decision. Moreover, do you possess the expertise to effectively assess not only
Key Appointments at City Golf Club
City Golf Club, renowned for its diverse offerings beyond golf, including a motel and significant renovations planned throughout 2025/2026, has embarked on a strategic review
How to Revolutionise Your Customer Service Without Costing a Cent!
“Hi”. “How are you doing?” “Nice to see you.” “Thanks for stopping by.” “How’ve you been?” What do these simple phrases have in common? They’re
Navigating Social Media Trends in Hospitality: What’s Ahead for 2025
As the hospitality industry gears up for 2025, Queensland’s venues have a unique opportunity to harness social media trends to connect with their members, attract
Planning for Safety & Wellbeing in 2025
As many of us have already jumped right back into the swing of things alongside the new year, I’m sure that many of you are
Your January Gaming Checklist
I love structure in a gaming department. It ensures there’s a regular plan to review your gaming room and service levels are operating at their
Taking Care of Your Mental Wellbeing During the Festive Season
As we approach the Christmas and New Year season, it’s essential to focus on nurturing your mental wellbeing, especially in the high-energy, often stressful environment
Busting Loyalty Program Myths
How well is your Loyalty Program performing? You likely measure carded play, turnover, and visitation—valuable hard data. But while these metrics show you how many
Planning Your Gaming Strategy for 2025
As we look back on 2024, it’s clear that it has been a standout year for gaming performance in Queensland Clubs and pubs. Metered Win
What’s on your Venue’s Agenda for 2025?
The Queensland Club and hotel industry is expanding faster than ever. Clubs like Cazalys in Cairns, Frenchville in Rockhampton, Magpies in Mackay, Bribie Island RSL,
